Avant’s Test Retake and Reset Policy

We reflected on our test retake policy and the responsibility that we have as an assessment company to take the lead in promoting and following best practices in assessment. This led us to create a new policy that we adopted on July 1, 2021.

The test section retake and reset policy for Avant STAMP tests is as follows:

  • Each STAMP testing session must be completed within 60 days of the start of a test.

  • There must be a minimum of 90 days between completing one STAMP test and starting the next STAMP test.

When taking a test after the 90-day period has passed, test takers must take a new test and are not allowed to retake any individual sections of an earlier test.

Test Section Resets:

A Test Section Reset is for instances in which a test taker encounters technical issues and is unable to successfully complete a test section and receive a score.

  • Resets must be requested within seven (7) business days of the incident.

  • There is no charge for resets.

Resets of individual test sections (reading, writing, listening, or speaking) are not allowed except for the specific limited situations described below.

  • When there is a technology problem that causes:

    • the test taker to be unable to complete the test.

    • a test taker’s responses to be “NR – Not Ratable” for technology failure reasons.

  • Avant’s approval shall be required on all requests for resets due to technology problems.

Test Section Retakes: 

A Test Section Retake is for instances in which a testing coordinator requests that a test taker be allowed to retake a completed section of a STAMP test.

  • Retakes must be requested within 90 days of the start of the test.

  • Only one test section retake per test is allowed.

  • Avant charges $10 for the retake of a section of a STAMP test.

Retakes of individual test sections (reading, writing, listening, or speaking) are not allowed except for the specific limited situations described below.

  • WHEN the test taker scores within one sub-level of the requirement (e.g. score intermediate-low and need to score intermediate-mid) in one of the four skills (reading, writing, listening, or speaking)

  • AND test takers are submitting their STAMP results for the following purposes:

    • to earn a State or Global Seal of Biliteracy

    • to earn credits in a secondary or post-secondary institution

    • to meet graduation requirements in a secondary or post-secondary institution

  • In these specific situations, the test taker will be allowed to retake the one requested section, one-time only, and within 90 days of starting the original test.

  • Avant’s approval shall be required on all requests for retakes that fall under these situations. 

Test Section Resets and Retakes will allow for the test taker to log back in to their original test and re-select the desired section. Only entire test sections will be reset and not individual questions/prompts. Once the test section reset or retake request has been processed, you will be able to instruct the test taker to sign back into their original test and complete that section.

NOTE: Resetting a test section will delete any information that has been entered in that section.

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How to Request a Test Section Reset or Retake:

Contact Avant Client Support: Call 888-713-7887 or email  support@avantassessment.com

For individuals testing through a school or institution: Contact your Testing Coordinator or Administrator.

For Testing Coordinators/Administrators: Request a Test Section Reset or Retake by emailing or calling Avant Client Support with the test taker’s Login Name, Test Code, and specific section and they will be able assist you. Test Taker Login Names can be located on the Teacher Results viewing account screens. Providing the exact Login Name ensures that we will reset/delete the desired login.

If requesting several resets:

  • Download your results into a spreadsheet/Excel using the Test Taker Data download.

  • Highlight the specific Login Names and sections that need to be reset.

  • This report allows our Support Team to see the test taker’s Test Code, Login Name, and section to be reset.

  • Email your spreadsheet file to support@avantassessment.com and you will receive a confirmation email when the resets have been completed.

Reducing or Eliminating the Need for Test Section Resets and Retakes:

Motivation and proper expectations are essential to reducing the need for test section retakes, especially in the Writing and Speaking areas where students are required to produce their own language responses. We provide online resource guides and tutorials to help the students understand the expectations ahead of time. These resources can be found under the Test Taker Guides of the STAMP tests: https://avantassessment.com/guides

Proper Technology Setup is also essential for reducing the need for test section resets. We provide online resource guides and tutorials to help with this process. Ensure that the Assessment Technology Guide is provided to the appropriate person/people at your organization prior to testing. These resources can be found under the Technology Guides of the STAMP tests: https://avantassessment.com/guides

Qualifying Scores to Earn a State or Global Seal of Biliteracy:

Test requirements and usage often change or vary by school, district, county, state, etc. Make sure to check in with your school district or state for up to date testing information and qualifying scores for the Seal of Biliteracy. https://theglobalseal.com/state-resources

*Policy subject to change. Updated October 29, 2021.

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